Support

Last updated: August 14, 2026

For product, account, safety, accessibility, or privacy help, email [email protected].

Common help

• A scheduled message did not send: Open Calendar, select the item, and review its status. Failed items can be retried without creating duplicates.
• An “If No Reply” follow-up is still pending: Open Calendar to review or cancel it manually. A qualifying reply should cancel it automatically.
• Quick Chat is active: Tap End in the blue banner above the composer to restore the normal send menu.
• Laterli+ is not showing after purchase: Confirm that you are signed into the same Laterli account, open Settings → Laterli+, and choose Restore Purchases. Purchases are verified with Apple before access is activated.
• Manage or cancel Laterli+: Open the iPhone Settings app, tap your Apple Account name, then Subscriptions. Deleting Laterli does not automatically cancel an App Store subscription.
• You cannot be found by username: Check Find me by username in Settings. If it is off, new people cannot discover you through search.
• You archived a chat: Open Archived Chats in Settings. The chat also returns to your main list automatically when a new message arrives.
• Someone is bothering you: Open the conversation details and choose Mute, Block, or Report. A blocked user cannot continue messaging you.
• You changed devices: Encrypted history recovery depends on your registered-device and recovery-key setup. Support cannot decrypt private message history.
• Pairing a computer: Sign in at app.laterli.com, open Laterli on your phone, then go to Settings → Laterli Desktop → Scan pairing code. Confirm that the six-digit number matches on both screens before approving.
• A computer should no longer have access: Open Settings → Active devices, select the browser, and choose Disconnect. Also sign out or clear Laterli site data on that computer if you still have it.
• The QR code expired: Desktop pairing codes expire quickly. Choose Generate new code on the computer and scan the replacement.

Security reports

Please send responsible security disclosures to [email protected] with the subject “Security report.” Do not include another person’s private message content.

Emergency note

Laterli is not an emergency service. Contact local emergency services when immediate help is needed.